DELIVERY CHARGES AND TIMES FOR UK MONDAY TO FRIDAY
You’ll be able to calculate your exact delivery cost before you pay by entering your post code into the shipping calculator within your shopping basket.
Our standard worldwide service is 1st Class Royal Mail for orders up to 2kg in weight.
UK orders over 2kg will be sent by signed carrier.
Customers outside of UK wishing to place orders over 2kg need to email email@example.com to obtain shipping costs.
If in any doubt please feel free to contact us by phone on 01935 426599 or via email firstname.lastname@example.org
DISPATCH NOTIFICATION & DELIVERY TIMES
Our aim is to dispatch all orders received before 1pm (Monday to Friday) on the same day. Orders received after 1pm will be dispatched the next working day. No orders are dispatched during the weekend or bank holidays.
When your order has been dispatched you will receive an email notification.
Unfortunately we have no control over delivery service providers, subsequently from time to time especially during peak seasonal periods deliveries can take a little longer then expected. We’re unable to offer refunds due to late deliveries.
If you experience any delivery issues or problems please contact us by phone on 01935 426599 or via email email@example.com
If your order hasn't turned up (UK)
If your order is not with you within 5 working days of the dispatch notification email, it is possible that your postman may have tried to deliver whilst you were out. A card should have been left to request you collect you it from your local sorting office. It is worth you popping down to or calling your local sorting office to see if they have it. If you find that they don't have it please let us know via email firstname.lastname@example.org